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We are here for you when you need us – how to access services

If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.

GP practices are busier than they have ever been and we want you to know how to get the help you need from us.

As you will know, we have been open throughout the pandemic, offering you telephone appointments, with face to face consultations available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.

There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time, so it is only safe to discuss one or two health issues. If you have more to discuss, please mention this when you speak to reception staff.

Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.

Reception is open Monday-Friday
8.00am- 6.30pm

Appointment times will vary by Doctor but in general are available between:
Morning 8:30 am to 12:30 pm
Afternoon 2 pm to 4:30 pm
Evening 6:30 pm to 7:30 pm

If you feel it is an urgent medical problem, please alert reception staff of this when you are booking the appointment.

Anyone who is infectious should inform Reception and you will be shown to a side room where you can wait for your appointment.

Extended Access appts at Hertsmere Practices

As part of extended access, telephone appts are also available with other Hertsmere Practices during Weekday evenings and at the weekend. Please ask reception for more details or see below:

This surgery is part of a Network of GP Practices working together across Hertsmere

We Provide Access to General Practice Services with Evening and Weekend Appointments

Hertsmere residents can get Evening & Weekend GP appointments via our special “access hubs” throughout the borough.

If you are registered with a GP and need to see someone outside of normal opening hours, your practice will offer you the next available appointment at one of  our GP access hub.


The GP who you have an appointment with will be able to access a summary of medical records with your permission.

All appointments will be booked through our Reception Staff and are available at these practices in Hertsmere

Little Bushey Surgery

California Lane, Bushey, WD23 1EZ

020 8386 8888

Schopwick Surgery

Romeland, Elstree,


020 3667 1850


Parkfield Medical Centre

The Walk, Potters Bar, EN6 1QH

01707 291041

Highview Medical Centre

High Street, Potters Bar, EN6 5DA

01707 871980

The Grove MC

Borehamwood Shopping Park

Borehamwood, WD6 4RT 020 8538 3959


Fairbrook Medical Centre

4 Fairway Ave, Borehamwood, WD6 1PR

020 8953 7666

Annandale Medical Centre,

High Street, Potters Bar, EN6 5DA

01701 644451



Online Appointments

You can now book and cancel appointments online. See reception for your login details.

Systm Online Book Request Register


If you call us between 6.30pm and 8.00am weekdays, or at any time during the weekend, your call will be re-directed to our dedicated Out Of Hours service.

Keep it or Cancel It

Over the course of a week we see over 700 patients. Unattended appointments waste time and will prevent someone else from seeing their doctor.

If you know that you can’t attend your booked appointment, please let us know as soon as possible.

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